文阳文具-39499.com

Domestic:0757-25666299  International:86-757-25521899
新葡京赌城网址
www.8364.com
Home Page > Customer service > Service Concept

Service Concept


That respecting customers, understanding customers, providing our customers products and service exceed expectation, being our customers’ forever mate has been our persistent service concept in Wenyang Stationery.


For clients, Wenyang Stationery has always focused on our partners, kept our word realized and shared with everybody. For products, we have been implementing that concept, “perfect details strive for perfection”. The satisfaction from our clients is what we start and pursue, from our actions, you can see the superior quality and service image of Wenyang People.

Customization Service Procedure

Provide you our professional, personalized and omnidirectional customized office supplies, giving you another unique “business card”!
We design for you!

1 Inquiry Please contact us by Wenyang hot line, we will provide one-to-one service.
2 Negotiation Please communicate with our salesmen about the detailed customized office supplies.
3 Proposal & Quotation We will provide you a perfect product combination proposal, sample and quotation.
4 Placing Order We will communicate with you in single during placing orders, and arrange production immediately after the confirmation of price and clauses.
5 Production Please contact us in time if there’s any requirement during production, we will work out with you without any delay.
6 Delivery After production, we will arrange delivery according to your named destination.

 

Stipulations Of Complaint Or Return

To strengthen the management of returning the goods and improve service quality of dealing with clients’complaints, stipulations as follows should be obeyed.

Acceptance and Disposition

1. Target: distributors, branches, final consumers which directly cooperated with Wenyang Stationery. Branches are responsible for the local clients.
 
2. Accepting departments: after-sale department, orders supervisor.

3. Procedure: for detailed information, please find cooperation agreement of customer complaint and return management process.

The definition of returning the goods
 
1. Clients from branches:
 
A. Within the delegation extent of the branches’representative, directly return the goods to branches’ warehouse.
B. Beyond the delegation extent, it should be approved by HQ.
C. If return to HQ’s warehouse, please comply with return process.(should be approved by HQ )
 
2. Clients from HQ:
 
A. Within the delegation extent of the salesman, it should be approved by HQ.
B. Beyond the delegation extent of the salesman, it should be approved by HQ.
C. Please comply with return process.
 
3. Goods from branches return to HQ:

A. The product’s quality issues should be approved.
B. The unsalable goods can be returned to HQ’s warehouse, branches should take corresponding responsibility.
C. Please comply with return process.

Customer complaint and return management stipulations

 

Product Quality Issue
Definition Return the goods that have quality issues.
Conditions Of Admissibility 1. It should be examined by our staff according to product quality standard. That belongs to our product quality issues is acceptable. The final decision is subject to our QC. The final explanation rights are reserved by Wenyang Stationery Manufacturing Co., Ltd. 
2. Within 6 months after purchase. 
3. Returned products must be attached with application form and application list which are confirmed by branches and HQ. Products returned to branches is confirmed by branches’ staff. 
4. It must be delivered to the named warehouse. 
5. Products returned to HQ must be attached with returns of goods confirmation. 
6. The returned goods must be in line with the content we approved.
Freight The freight of returns due to our product quality problems is responsible by us.
Unsalable Products
Definition Returns due to poor sales of products.
Conditions Of Admissibility 1. Product purchase time is more than 4 months. 
2. Unsalable goods packaging unit should be the smallest minimum unopened boxes. 
3. Do not influence the secondary sales. 
4. Unsalable goods should not be promotional goods, customized products and contributing commodities. 
5. The returned quantity of unsalable goods must be subject to our confirmation. 
6. Unsalable goods must be continuously reflected on inventory data of distributors. 
7. Returned products must be attached with application form and application list which are confirmed by branches and HQ. Products returned to branches is confirmed by branches’ staff. 
8. The quality of returned goods must be evaluated by our staff. 
9. The returned goods must be in line with the content we approved. 
10. It must be delivered to the named warehouse. 
11. Products returned to HQ must be attached with returns of goods confirmation.
Freight The freight of returns due to unsalable goods is responsible by clients.
Unsalable New Products
Definition Returns due to poor sales of new products.
Conditions Of Admissibility 1. Within 6 months after new products purchase. Purchase time is subject to branches or HQ’s record. 
2. Do not influence the secondary sales. 
3. The quality of returned goods must be evaluated by our staff. 
4. The quantity of returned goods must be subject to the confirmation of both parties. 
5. Returned products must be attached with application form and application list which are confirmed by branches and HQ. Products returned to branches is confirmed by branches’ staff.
6. The returned goods must be in line with the content we approved. 
7. It must be delivered to the named warehouse. 
8. Products returned to HQ must be attached with returns of goods confirmation.
Solution The freight of returns due to unsalable new goods is responsible by clients.
The Shortness Or Wrong Packing Of The Cargo
Definition Returns due to the shortness or wrong packing.
Conditions Of Admissibility 1. Claim shall be declared within 10 days after receipt of the cargo. 
2. Clients shall provide the shipping date, production date and QC number of the returned goods. We reserve the right to reject if clients fail to provide the needed documents. 
3. It shall be investigated by our company. We will negotiate with you about the replacement of the goods if it is confirmed.
Product Information The shipping date and QC number are printed on front side of the outer carton while the production date is printed on the upper right conner of the inner box.
Solution We will negotiate with you about the replacement of the goods
Client’s Policy
Definition Returns due to policy of company or clients
Conditions Of Admissibility Shall be carried out according to return process after being confirmed by people in charge in our company.
Product Damage During Transportation
Definition Returns due to product damage during transportation.
Conditions Of Admissibility 1. Claim shall be declared within 10 days after receipt of the cargo. Overdue claim is inadmissible. 
2. If damages due to transportation are found when you receive the goods, shipper and carrier shall confirm on the shipping documents about the products damage problems and the shipper shall lodge a claim to carrier. 
3. If damages due to transportation are found after receipt of the goods, client should communicate with service center and provide time & place of receipt, name of carrier, damage situation and confirmation of branch. We will negotiate with carrier about the solution and confirm with client.
Logistics Service
Definition Customers complaint due to discrepancy of cargo and documents or the lateness and service of transportation
Discrepancy Of Cargo And Documents 1. Customers Complaint shall be declared within 10 days after receipt of the cargo. Overdue is inadmissible. 
2. If problems are found when receiving the cargo, client shall marks on carrier documents, and contact with service center. 
3. If problems are found after receiving the cargo, client shall contact with service center in time and provide receipt batch number and confirmation from branch. We will investigate according to the situation, and confirm with client about the solution.
Acceptance Of Lateness And Service 1. Reasonable period of transportation and transportation delay caused by force majeure are coordinated by client and us. We reserve the right to reject.; 
2. Customers complaint caused by transportation period abnormalities is coordinated by client and us to confirm the responsible party. 
3. Customers complaint caused by transportation service would be delt with in time accordingly.

 

Disclaimer


1. The goods returned to HQ’s warehouse are inadmissible if not approved by branch or HQ. Expense occurred from it would be born by the party requires for return.
2. Goods returned to HQ must be attached with returns of goods confirmation, otherwise, it is unacceptable. Expense occurred from it would be born by the party requires for return.

3. The quantity and the variety of the returned goods shall be in compliance with what HQ approves, otherwise, HQ reserves the right to reject. Expense occurred from it would be born by the client.

39499.com
Add:Foshan Shunde Leliu southern West Village Industrial Zone Fan  
Domestic:0757-25666299  International:86-757-255218999